Some passengers of British Airways enroute London and United States of America (USA) to Lagos, Nigeria have called for compensation from the airline for abandoning them in Abuja.
Some of them who spoke to the News Agency of Nigeria (NAN) in Abuja on Thursday, described the development as `unacceptable’.
Mrs Chinelo Etiaba, a passenger from London, said the airline did not provide adequate information for the passengers.
“We arrived on BA yesterday evening from London to Abuja, they could not land in Lagos which was the reason why they brought us here and we got here about 7 a.m.
“It took them about four hours to get us to Sheraton. We got to Sheraton, there were no rooms because they did not make adequate provision.
“Right now, they asked us to get to the airport with no means of transportation. We know that it is not BA’s fault that the weather was unmanageable but the least they could have done was to keep us updated.
- “We are over 300 passengers and they provided only two buses. How are we going to get 321 people to the airport which is about 45 minutes from here to board a flight that is supposed to leave at 2. 45pm.
“There were three girls that are supposed to be meeting somebody in Lagos, they knew no one in Abuja so I had to pay for them and I also paid for my cab because the bus could not carry them,’’ she said.
Chief Young Ewina, a passenger from London, described the services from the airline as substandard.